Abilities considered by care managers to be required for liaison

Abstract

This study aims to clarify the abilities required for liaison by associating them with care managers possessing basic qualifications in terms of their area of specialization, practical experience, and daily operations, as well as to identify policies to improve these abilities.
A self-administered questionnaire survey was mailed unsigned to qualified care managers working at nursing and personal care facilities. Among these, 283 were selected as subjects for analysis attribute, business experience, and routine with the χ2 test. In addition, we performed a logistic regression analysis.
The results revealed that different types of abilities were required depending on qualifications, whether they had experience as a care manager, and actual duties. Educational programs aimed at improving these abilities need to be developed for care managers. Such programs will enhance their education and guarantee the standardization of quality of care for the elderly.